Caring for and maintaining your vehicle can be a daunting task. With so much information out there about unreliable and dishonest repair, it’s often difficult to determine the safest service route for your vehicle. Because of the complexity of the issues and the potential expense involved in repairing or maintaining a vehicle, consumers become skeptical about what service technicians offer them. This can result in fewer trips to the service department and mounting performance issues for your vehicle.
At Bachman Chevrolet, we would like to dispel some of the common misconceptions about service repair and tell you exactly how our service department operates so that you can feel confident when you purchase a car from us or choose to bring your car in for maintenance. We treat our customers as we would our own family and want you to feel confident in the service we provide. Here are some common misconceptions consumers have about the service industry, followed by how Bachman Chevrolet addresses each issue.
Misconception 1: Dealerships Charge More
Many drivers have had good experiences with independent shops and dealerships alike, however, the common thought is that independent shops are less expensive. Many different variables factor into the bottom line service price such as the level of certification for technicians, whether or not the shop uses manufacturer-brand parts or not, and how much is charged for labor.
At Bachman Chevrolet, we survey many of our competitors in an attempt to ensure fair pricing for each and every service we provide in our Service Department. From our hourly labor rate to the cost of our oil changes, we compare the costs of our services to assure the best possible value for your repair. We invite you to make an appointment to get to know any of our service technicians or our Service Manager and discuss any concerns you may have before beginning any service work. We will address your concerns and walk you through the process of repairing your vehicle. At Bachman Chevrolet, there are no surprises and no hidden costs.
Misconception 2: Mechanics Repair Things that Don’t Need Fixing
There are countless stories of consumers who take their car in for brake pads and wind up with a flushed radiator and new spark plugs they didn’t know they needed. Suddenly, the repair cost they anticipated has escalated hundreds of dollars and frustration levels are soaring. Many consumers have fallen victim to less than reliable maintenance technicians. At Bachman Chevrolet, we encourage our customers to build a relationship with our service staff and to ask questions about the repairs that will be performed. We communicate with our customers before performing any service or replacing any part. Bachman cares about our customers and holds true to the values of honesty, integrity, and trustworthiness. That’s why we employ certified technicians who are trained to detect mechanical issues and repair only what is necessary.
Misconception 3: You Can Never Get an Appointment at the Dealership
We understand that when you have an important service issue, it is not convenient to wait days or even weeks to have your vehicle examined. Since a great number of our customers work during the week, we have extended hours Monday through Friday from 7:30 a.m. to 7:00 p.m. to help accommodate you. Our Service Department is also open on Saturdays from 8:30-2:00. If you are in front of a computer, we also offer the option to schedule your next service appointment online. Once you select a service time that is convenient for your schedule and submit that online, a member of our team will contact you within two hours to confirm your appointment. It’s that easy. You can also call our Service Department to schedule your appointment at (502) 495-2860.
The Bachman Chevrolet Service Department has been serving Louisville area customers for over 25 years. Our Service Team has 13 GM Certified Master Technicians, over 400 years of combined experience, and consistently rank high in customer service. Let the Bachman Chevy Service Department help with your service needs and see why Bachman Makes the Difference!